1. Data Controller Identification
This Privacy Policy governs the processing of personal data collected by NexRing Technologies FZ-LLC ("NexRing", "we", "us", or "our"), having its registered corporate seat at Level 14, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (Commercial License No. CN-3891402).
2. Scope and Principles
We are dedicated to safeguarding the privacy and confidentiality of visitors and customers who interact with our website, services, and hardware products. All processing activities adhere strictly to the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and cryptographic integrity.
3. Categories of Personal Data Collected
We may collect and process the following categories of information:
- Contact and Identity Information: Full name, professional title, corporate affiliation, physical delivery address, email address, telephone contact number.
- Technical and Device Metadata: Internet Protocol (IP) address, browser family, operating system build, referring URLs, screen resolution, and diagnostic telemetry.
- Inquiry and Support Records: Written communications, support tickets, ring size preferences, and customer satisfaction feedback.
- Payment Transaction Records: Transaction confirmation IDs, billing timestamps, order value, and delivery status. (Note: Full cardholder numbers and CVV codes are processed directly by certified PCI-DSS Level 1 payment gateway providers; NexRing does not store primary account numbers).
4. Lawful Bases for Processing
Under applicable international data protection frameworks, we process personal information under the following legal bases:
- Contractual Performance: Necessary for the fulfillment of orders, delivery of hardware products, sizing verification, and execution of warranty obligations.
- Legal Compliance: Necessary to comply with statutory accounting, consumer protection, and commercial regulations in the United Arab Emirates.
- Legitimate Interests: Necessary for fraud prevention, server security monitoring, technical troubleshooting, and quality assurance.
- Explicit Consent: In relation to opt-in electronic newsletters, analytical cookies, or direct marketing communications.
5. Cookies and Web Analytics
Our website utilizes essential technical cookies necessary for session state management, security validation, and cookie consent recording. Analytical cookies are deployed strictly subject to your explicit prior consent via our floating cookie notification bar. You retain the right to modify or revoke cookie preferences at any time.
6. Third-Party Data Processors
We may engage vetted third-party service providers solely to perform specific operational functions, including cloud hosting infrastructure, logistics courier services (e.g., Aramex, DHL, FedEx for UAE and international shipments), and certified payment processors. All third-party processors are bound by strict Data Processing Agreements (DPAs) requiring adherence to equivalent confidentiality and security standards.
7. Cross-Border Transfers
Where personal data is transferred outside the United Arab Emirates or the European Economic Area, such transfers are conducted under recognized adequacy decisions or Standard Contractual Clauses (SCCs) to guarantee an adequate level of data protection.
8. Data Retention Periods
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including warranty claim processing (retained for the 2-year warranty duration plus statutory limitation periods) and accounting compliance records (retained for up to 5 years pursuant to UAE commercial tax requirements).
9. Data Subject Rights
Depending on your jurisdiction, you are entitled to exercise the following statutory rights:
- Right of access to personal records held concerning your person.
- Right to rectification of inaccurate or incomplete records.
- Right to erasure ("Right to be Forgotten") subject to statutory retention limits.
- Right to restriction of processing under contested circumstances.
- Right to data portability in a structured, machine-readable format.
- Right to object to processing based on legitimate corporate interests.
10. Contacting Our Data Protection Officer (DPO)
For any inquiries, requests to exercise data subject rights, or privacy-related communications, please contact our designated privacy department:
Data Protection Desk: privacy@nexring-smart.ae
Physical Address: Privacy Officer, NexRing Technologies FZ-LLC, Level 14, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, UAE.